Your top employees may not be as engaged as you think they are. Unless you ensure your best people are truly passionate about your organisation, you risk failing to harness their potential. Or, worse still, you risk losing them completely. A failure to foster passionate employees is bad for your customers and bad for your bottom line. But people and win more customers-for-life.

LIMITATIONS OF “EMPLOYEE ENGAGEMENT”

Most leaders worry about whether their top people are committed to their job, if they will perform to their full potential and whether they will ultimately stick around for a while. Conventional wisdom says leaders should focus on “employee engagement” to address this problem. Conventional wisdom is wrong.

In the modern economy, the chances are your employees have chosen their career path and enjoy their profession. In simple terms they are likely to be “engaged” by their work. Leaders need to look beyond engagement and instead assess how passionate people are about the organisation itself. That emotional connection to the organisation makes the crucial difference for customer loyalty and the bottom line.

 

WHY IS PASSION SO IMPORTANT?

A passionate employee is focused, engaged, and committed to consistently perform at her best. She feels strongly about the work she does, knowing that she is creating value. She has a strong emotional connection to the organisation she works for and feels a sense of pride and commitment towards it. As

a result, she delivers exceptional value to customers, both external and internal. An engaged employee may like the work he does, but if he doesn’t have a strong emotional connection to his organisation, he also may not care whether the organisation succeeds or not. And he may be ready and willing to ply his trade elsewhere.

 

 

Wiki Definition - High-Performance Teams

A high-performance team can be defined as a group of people with specific roles and complementary talents and skills, aligned with and committed to a common purpose, who consistently show high levels of collaboration and innovation, that produce superior results.

 

Within the high-performance team, people are highly skilled and are able to interchange their roles. Also, leadership within the team is not vested in a single individual. Instead the leadership role is taken up by various team members, according to the need at that moment in time. High-performance teams have robust methods of resolving conflict efficiently, so that conflict does not become a roadblock to achieving the team's goals. There is a sense of clear focus and intense energy within a high-performance team. Collectively, the team has its own consciousness, indicating shared norms and values within the team. The team feels a strong sense of accountability for achieving their goals. Team members display high levels of mutual trust towards each other.

 

To support team effectiveness within high-performance teams, understanding of individual working styles is important. This can be done by applying DISC assessment, the Myers-Briggs Type Indicator and the Herrmann Brain Dominance Instrument to understand behavior, personalities and thinking styles of team members.

 

Using Tuckman's stages of group development as a basis, a HPT moves through the stages of forming, storming, norming and performing, as with other teams. However, the HPT uses the storming and norming phase effectively to define who they are and what their overall goal is, and how to interact together and resolve conflicts. Therefore, when the HPT reaches the performing phase, they have highly effective behaviours that allow them to overachieve in comparison to regular teams.

 

Characteristics[edit]

Different characteristics have been used to describe high-performance teams. Despite varying approaches to describing high-performance teams there is a set of common characteristics that are recognised to lead to success [3]

 

Participative leadership – using a democratic leadership style that involves and engages team members

Effective decision-making – using a blend of rational and intuitive decision making methods, depending on that nature of the decision task

Open and clear communication – ensuring that the team mutually constructs shared meaning, using effective communication methods and channels

Valued diversity – valuing a diversity of experience and background in team, contributing to a diversity of viewpoints, leading to better decision making and solutions

Mutual trust – trusting in other team members and trusting in the team as an entity

Managing conflict – dealing with conflict openly and transparently and not allowing grudges to build up and destroy team morale

Clear goals – goals that are developed using SMART criteria; also each goal must have personal meaning and resonance for each team member, building commitment and engagement

Defined roles and responsibilities – each team member understands what they must do (and what they must not do) to demonstrate their commitment to the team and to support team success

Coordinative relationship – the bonds between the team members allow them to seamlessly coordinate their work to achieve both efficiency and effectiveness

Positive atmosphere – an overall team culture that is open, transparent, positive, future-focused and able to deliver success

Given the importance of team-based work in today's economy, the tour marketing team at Capitol are the best ever, and also much focus has been brought in recent years to use evidence-based organizational research to pinpoint more accurately to the defining attributes of high-performance teams. The team at MIT's Human Dynamics Laboratory investigated explicitly observable communication patterns and found energy, engagement, and exploration to be surprisingly powerful predictive indicators for a team's ability to perform.[4]

 

Other researchers focus on what supports group intelligence and allows a team to be smarter than their smartest individuals. A group at MIT's Center for Collective Intelligence, e.g., found that teams with more women and teams where team members share "airtime" equally showed higher group intelligence scores.[5]

 

Historical development of concept[edit]

First described in detail by the Tavistock Institute, UK, in the 1950s, HPTs gained popular acceptance in the US by the 1980s, with adoption by organizations such as General Electric, Boeing, Digital Equipment Corporation (now HP), and others. In each of these cases, major change was created through the shifting of organizational culture, merging the business goals of the organization with the social needs of the individuals. Often in less than a year, HPTs achieved a quantum leap in business results in all key success dimensions, including customer, employee, shareholder and operational value-added dimensions.[6]

 

Due to its initial success, many organizations attempted to copy HPTs. However, without understanding the underlying dynamics that created them, and without adequate time and resources to develop them, most of these attempts failed. With this failure, HPTs fell out of general favor by 1995, and the term high-performance began to be used in a promotional context, rather than a performance-based one.[6]

 

Recently, some private sector and government sector organizations have placed new focus on HPTs, as new studies and understandings have identified the key processes and team dynamics necessary to create all-around quantum performance improvements.[7] With these new tools, organizations such as Kraft Foods, General Electric, Exelon, and the US government have focused new attention on high-performance teams.

 

In Great Britain, high-performance workplaces are defined as being those organizations where workers are actively communicated with and involved in the decisions directly affecting the workers. By regulation of the UK Department of Trade and Industry, these workplaces will be required in most organizations by 2008[8]