How to Improve your IT. FREE e-Book

Free e-Book

One of the outcomes of a 45-year career as an IT Management Consultant and trouble-shooter is that I gained a hard-earned reputation for being able to dramatically improve IT department performance across the board.

The bulk of my consulting assignments involved taking on an IT management position to bring about performance improvement. Performance I define as being made up of: - Organization, People, Metrics, Process, Work Management, Service, Cost-effectiveness, Customer and Staff satisfaction.

My work experience has provided me with a unique perspective on IT as a result of having managed every IT Team. That is, I have been a CIO, IT Manager, Infrastructure Manager, Applications Development Manager, Technical Services Manager, Service Delivery Manager, Service Desk Manager, Data Centre Manager, Architecture Manager, Project Office Manager, as well as Database and Networking Manager. Many of these positions I have held more than once. I have managed 50 staff and 1000 staff. I contribute my success to this breadth and depth of experience.

Table of Contents

Part 1 - Introduction.

Part 2 - Performance Housekeeping.

Part 3 - A better IT Management Model.

Part 4 - Four things that contribute to 80% of IT problems.

Part 5 – Best practice IT Standards.

Part 6 – Service Desk and ITSM.

Part 7 – Process and Intranet.

Part 8 - Managed Services.

Part 9 - Staff Training.

Part 10 – Infrastructure.

Part 11 – Applications Development.

Part 12 –Security.

Part 13 – Projects and Project Management Office.

Part 14 - Quotations and Change Control.

Part 15 - Disaster Recovery.

Part 16 Architecture and Diagrams.

Part 17 - Data Centre and Operations.

Part 18 Technical Resource Management.

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